Call
Centers
Paul has a special relationship with the call center industry, providing accent training materials in both British and American English pronunciation, and dialect recognition and comprehension training. Whether the call centre is in India, Pakistan, the Philippines, China, Britain, the United States, or elsewhere, operators must speak a global style of English to put their international clients in the “linguistic comfort zone.” They must also recognize and comprehend the range of English dialects they encounter. Paul’s materials are among the first to target the native language of the operator, providing both accent reduction and dialect recognition.
He and his associates also provide evaluation services and further training, for individuals and small groups, by phone, and through in-person workshops.
His flagship product is British English for Indians, an eBook containing text, maps, and embedded audio. This training course targets the Indian speaker specifically, addressing only those linguistic features he or she needs. It costs a fraction of more expensive programmes; and a generous, progressive discount plan means that the more access codes your company purchases, the cheaper the unit price — as little as $8.50 (US). Or you may purchase a single 12-month subscription.
Standard British English for Indians eBook, $16.95
For a free, 7-day trial copy, to order fully functional access codes, or to discuss our evaluation and advanced training services, please e-mail Paul, giving contact details of your company (company name, address, phone, fax, and website), and the nature of your business.
If you prefer hard-copy training manuals with CDs, Paul offers Standard British English and General American, each a sturdily-bound booklet with enclosed CD priced singly at $21.95. These traditional manuals never expire since they come in hard copy form, and cater to all language groups rather than targeting just one. E-mail Paul for a free pdf preview copy of the booklet (alas, costs prohibit shipping a preview hard copy with its accompanying CD, but to hear a single practice sentence from the manual, click the "listen/view transcription" button below).
PLEASE NOTE:
For discounts on five or more copies
e-mail
Paul first with your needs and shipping address.
In development:
back
to topThis website was designed by Eric Armstrong.